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Accounts Officer (Operations)
Job Type:Branch Operations
FT/PT Status:Regular Full Time

Major Responsibilities:

The Accounts Officer serves as an ambassador for the Bank and is critical to the Bank’s delivery of excellent customer service and is required to interact with and attend to customers and visitors in a cordial and professional manner whether face to face or on the phone.  The successful candidate is required to have good knowledge of the Bank’s products and services in order to be able to respond to customers’ enquiries, concerns and requests.  

Job responsibilities include, but are not limited to:

- Serving all customers in the best professional manner possible and ensure all customer needs are met.
- The continual solicitation of new customers and cross selling of all services at every opportunity.
- Opening new CDA, SAV and DDA and ensures that all information is input correctly.   
- Pulls closed deposit account files, ensuring signatures are consistent and forwards relevant copies of documents to the AMO/BIC
- Assist with daily monitoring and reconciliation of GL/Accounts
- Properly complies all of the day's work including new accounts, on-line banking and Debit Card maintenance, identifies Capture Forms and forward to the AMO/BIC by the end of the current business day
- Assists customers with CDA withdrawals and all wire transactions; maintains all wire logs
- Printing all personal and business cheques as required and ensure they are stored in a dual custody compartment at all times.  
- Maintaining Standing Order files and prepares all cheques in a timely manner.

Qualifications, Skills and Experience:
Strong customer service skills and commitment to Service Quality
Ability to interact with others in a respectful, professional and cordial manner

Required to have good knowledge of the Bank’s products and services in order to be able to respond to customers’ enquiries, concerns and requests. 

Ability to work on own with minimal supervision

Excellent verbal and written communication skills

Excellent organizational and time management skills

Excellent work ethics, punctuality and attendance record


Personal Attributes:

The incumbent must maintain confidentiality, use sound judgement and perform independently while performing the duties of the Accounts Officer. The incumbent must also demonstrate the following personal attributes:

Maintain standards of conduct
Display characteristics of honesty, integrity and sound work ethics
Be respectful
Be flexible


Remuneration Package:

Commonwealth Bank is a Great place to work!
We offer an exciting work environment with the opportunity for growth and development. We also offer a competitive compensation package, reflecting the successful applicant’s experience and qualifications, including a performance-based incentive plan, health, vision, dental and life insurances and a pension plan.